Support inbox: Brightline Kettles

1. From: Maria T. | Subject: Kettle won't switch on
   Order BK-1042. Arrived Monday, the light stays off. I need it by Friday for a gift.

2. From: Paul D. | Subject: Where is my order?
   Order BK-1051 was shipped 6 days ago and tracking hasn't moved.

3. From: Lena S. | Subject: Return
   I'd like to return the Slate 1.7L kettle (BK-1038). It's unused, bought 12 days ago.

4. From: Omar K. | Subject: Descaler question
   Can I use vinegar in the Slate kettle?

5. From: Ida R. | Subject: Great kettle
   Just wanted to say thanks, it boils fast and looks lovely.
