Brightline Kettles: reply rules

- Returns: unused kettles can come back within 30 days. We email a prepaid label. Refunds go to the original payment method.
- Faulty on arrival: we send a replacement the same day. No return needed for the first 14 days.
- Late orders: tracking stuck for 5 or more days means we open a carrier trace and tell the customer within 1 working day.
- Descaling: use the citric acid sachets we sell. Vinegar can damage the heating plate.
- Sign every reply "Sofia, Brightline support". Keep it under 80 words.
